Privacy Policy

Welcome to One Custom.

The privacy of our visitors and customers is a top priority for us. This Privacy Policy is intended to inform you transparently about how we collect, use, protect, and manage your personal data. The link to this policy is accessible on all pages of our website.

Article 1 – What information do we collect?

We may collect two types of information:

Personal Identification Information: This is data that you voluntarily provide to us, such as your last name, first name, email address, postal address, phone number, and payment information when making a purchase or creating an account.
Non-personal Information: This is data collected automatically during your browsing on our site, such as your IP address, the type of browser you use, your Internet Service Provider (ISP), the pages you visit, and the duration of your visit.

Article 2 – How do we collect information?

We collect your information in several ways:

Directly from you: When you fill out a contact form, create a customer account, place an order, or subscribe to our newsletter.
Automatically: Through browsing tools like cookies and other tracking technologies that help us analyze the use of our site and improve your experience.

Article 3 – Why do we collect information?

The collection of your data has several legitimate objectives:

To provide and manage our services: Processing your orders, making deliveries, managing payments, and responding to your customer service requests.
To improve our site: Analyzing browsing data to understand how our visitors use the site and optimizing its usability and features.
To communicate with you: Sending you order confirmations, important updates, and—if you consent—promotional offers and newsletters.
Security and legal compliance: Protecting our site against fraud and complying with our legal and regulatory obligations.

Article 4 – With whom do we share information?

We do not sell, trade, or transfer your personal identification information to third parties without your consent, except in the following cases:

To third-party service providers: Such as payment processors (Stripe, PayPal, etc.), delivery companies, and our web host, who help us operate our business. These partners are required to respect the confidentiality of your information.
For legal reasons: If the law requires it or to respond to a legal proceeding (for example, a court order).

Article 5 – Where is information stored?

Your information is stored on secure servers managed by our host [Name of your host, e.g., OVH, SiteGround, etc.]. These servers may be located in countries other than your own. We take all reasonable measures to ensure that your data is treated securely and in accordance with this policy.

Article 6 – How long do we keep information?

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law (for example, for tax or accounting reasons).

Article 7 – How do we protect information?

The security of your data is crucial. We implement various security measures to protect your personal information:

Use of SSL (Secure Sockets Layer) protocol to encrypt sensitive data.
Restricted access to personal information, limited to employees who need it to perform their work.
Partnerships with third-party providers recognized for their high level of security.

Article 8 – Changes or updates to the Privacy Policy

We reserve the right to modify this privacy policy at any time. Any changes will be published on this page, and the effective date will be updated. We encourage you to consult this page regularly to stay informed.

For any questions regarding this Privacy Policy, please contact us at one.customisation@gmail.com