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Terms and conditions

General Terms and Conditions of Sale (GTCS)

Last updated: October 10, 2025

Preamble

These General Terms and Conditions of Sale (hereinafter "GTCS") govern the contractual relationship between the company One Custom (hereinafter "the Seller") and any natural or legal person (hereinafter "the Customer") making a purchase on the website [Enter your website address].

The Customer declares having read these GTCS and accepted them without reservation before placing an order. Validation of the order therefore implies acceptance of the GTCS.

Article 1 – Object

The purpose of these GTCS is to define the terms of sale for the personalized products and services offered by the Seller on its website.

Article 2 – Identification of the Seller

  • Company Name: One Custom

  • Headquarters Address: [Your full address]

  • Email Address: [Your contact email address]

  • Phone Number: [Your phone number]

  • SIRET Number: [Your SIRET number]

  • Intracommunity VAT No. (if applicable): [Your VAT number]

Article 3 – Products and Services

The products and services offered for sale are those described on the website. The Seller takes the greatest care in the presentation and description of its products (photographs, texts, characteristics) to provide the best information to the Customer. However, errors or omissions may occur.

  • For personalized products: The Customer is solely responsible for personalization choices (texts, images, colors). The Seller cannot be held liable for a choice that does not satisfy the Customer once the product has been created.

  • For cleaning or renovation services: The Seller commits to an "obligation of means" (best efforts) and will do everything possible to obtain the best possible result. The final result depends on the initial condition of the item provided by the Customer.

Article 4 – Price

Prices are indicated in Euros (€) All Taxes Included (ATI), taking into account the VAT applicable on the day of the order. Prices do not include delivery costs, which are billed in addition and indicated before the final validation of the order.

The Seller reserves the right to modify its prices at any time, but the product will be billed based on the rate in effect at the time of order validation.

Article 5 – Order and Payment Terms

The Customer places an order on the site by following a multi-step process: adding products/services to the cart, validating the cart, identification, choosing delivery, and choosing the payment method.

Payment is due immediately upon ordering. The accepted payment methods are: [List your payment methods: Credit Card, PayPal, etc.]. Payments are secured by an SSL encryption system.

Article 6 – Delivery

Delivery is made to the address indicated by the Customer when placing the order. Delivery times are given as an indication. The Seller cannot be held responsible for delivery delays caused by the carrier.

Article 7 – Right of Withdrawal

In accordance with Article L.221-18 of the French Consumer Code (Code de la consommation), the Customer has a period of fourteen (14) days to exercise their right of withdrawal for non-personalized products, without having to justify their decision.

Exception to the right of withdrawal: In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for contracts regarding:

  • The supply of goods made to the consumer's specifications or clearly personalized.

  • The supply of services fully performed before the end of the withdrawal period and whose execution began after the consumer's express prior agreement.

Consequently, all our personalized products and our cleaning/renovation services started with your agreement are non-returnable, non-exchangeable, and non-refundable.

Article 8 – Legal Guarantees

All our products benefit from the legal guarantee of conformity and the guarantee against hidden defects, provided for by Articles 1641 et seq. of the French Civil Code. In the event of non-conformity of a product sold, it may be returned, exchanged, or refunded.

Article 9 – Liability

The Seller cannot be held responsible for the non-performance of the contract in the event of force majeure, disruption, or total or partial strike, particularly of postal services and means of transport and/or communications.

Article 10 – Intellectual Property

All elements of the One Custom website are and remain the intellectual and exclusive property of the Seller. No one is authorized to reproduce, exploit, or use, for any purpose whatsoever, even partially, elements of the site.

Article 11 – Personal Data

The Seller undertakes to preserve the confidentiality of the information provided by the Customer. This information is processed in accordance with our Privacy Policy.

Article 12 – Applicable Law and Disputes

These GTCS are subject to French law. In the event of a dispute, an amicable solution will be sought before any legal action. Failing that, the French courts shall have sole jurisdiction.

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